Frequently Asked Questions

Xedi is a digital platform that allows medical practitioners to submit claims, manage practice information, and track their financial performance.

Doctors, dentists, psychologists, allied health practitioners, and any healthcare professional who submits claims to medical aid schemes.

Practitioners submit claim information through the Xedi platform. Claims are then sent to the medical aid for review, approval, and payment.

Processing times vary by medical aid, but Xedi provides real-time updates and daily claim status notifications.

Yes. Xedi uses secure protocols to protect sensitive medical and financial information..

Rejected claims can be viewed, corrected, and resubmitted directly through your dashboard..

Yes. You can submit inquiries through our contact form, and our support team will acknowledge the query and direct it to the appropriate department.

Small or occasional practices often prefer Flexi Top-Up, while busy practices benefit more from Bureau Services or On-Site Management.

Yes, you can upgrade at any time depending on your practice growth.